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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will appear. It offers thorough info about all the actions that you can carry out on the page in question. Each pop-up menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich selection of tutorial videos describing how to work with our Control Panel. They're made for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you are looking for, check out our extensive Frequently Asked Questions section, which includes questions asked by actual users and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new articles in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can get in touch with our fantastic team of customer service technicians available 24x7x365 and ready to assist you with any query. Each trouble ticket you submit will be answered in less than one hour (the average support ticket response time being approximately twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com